Effective Date: December 2025
1. Introduction
EcoClimate Global Solutions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that you provide to us when using our website or enquiring about our HVAC and refrigeration services.
For the purpose of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is EcoClimate Global Solutions.
2. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, title, and company name.
- Contact Data: Email address, telephone number, and billing/site address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system (collected automatically via cookies).
- Service Data: Information regarding your property or equipment required to provide accurate quotes and installation services.
3. How We Use Your Data
We use your data for the following purposes:
- To provide our services: Processing quotes, scheduling site visits, and carrying out installations or repairs (Contractual Necessity).
- To communicate with you: Responding to your enquiries via our contact forms or telephone (Legitimate Interest).
- To improve our website: Analyzing site usage to ensure content is presented effectively (Legitimate Interest).
- To comply with legal obligations: Keeping records for accounting and tax purposes.
4. Sharing Your Data
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Trusted IT and system administration service providers (e.g., website hosting).
- Subcontractors: If specific specialized work is required to complete your contract, we will inform you beforehand.
- Professional Advisers: Accountants, lawyers, insurers, and bankers.
- Regulatory Bodies: HM Revenue & Customs and other authorities if required by law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.
6. Your Legal Rights
Under data protection laws, you have rights including:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request us to delete your data where there is no good reason for us continuing to process it.
- Right to Withdraw Consent: Where we are relying on consent to process your data.
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email: scott.shearwood@ecoclimateglobal.co.uk
- Phone: 01959 462025
- Address: Unit 10 Concorde Business Centre, Biggin Hill, Westerham, Kent, England, TN16 3YN